All visits to the doctor and nurses are by appointment only, including urgent problems. Unless the problem cannot wait please make a booking for a routine appointment by telephoning the surgery. It is always best to stay with one doctor for one problem or illness.
Please book a double appointment if you have more than one problem to discuss. This will ensure that your doctors and nurses keep to their appointment times.
You can make appointments on line for GP's and phlebotomists using Patient Access for which you will need a PIN which you will need to collect in person from reception.
CHANGES TO OUR APPOINTMENT SYSTEM
As from 10th August 2015 we altered the way we operate our appointment system. Any patient who needs to be seen ON THE DAY is asked to come down to the surgery at a given time and will be seen by the next available GP or Nurse. Please note these appointments are for ONE PROBLEM ONLY and be prepared to tell the receptionist what your problem is so that these appointments can be triaged appropriately.
Telephoning the Doctor
The doctors are happy to discuss straightforward matters over the telephone but would preferably like you to attend surgery if it is a new problem. Please speak to the receptionists who will pass on your request to the doctor. If the doctor feels they need to see you they will arrange an appointment for you through the receptionist. Some straightforward matters and questions can be booked in for an evening telephone call if this is more convienient - please speak to the receptionist for further information.
If English is not your first language and you think you may not be able to communicate effectively with our staff please ensure that you either bring a member of your family whom you are comfortable acting as a translator or arrange for an appropriate professional translator.
Chaperones are available during consultations. Please ask at reception if you would like a chaperone present.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.