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GP EXTENDED ACCESS - PATIENT SURVEY

Practice Code: M82040

 

 

Briefing - GP Extended Access Patient Survey

From 1st October 2018, Clinical Commissioning Groups (CCGs) have to ensure that all patients can book routine appointments with a GP, or other health professionals (e.g. a Nurse or a Clinical Pharmacist). These appointments will be available as follows:

  • from 8am to 8pm Monday to Friday
  • at weekends and Bank Holidays, subject to local need.

This does not mean that all GP practices must open during these extra hours, but there will need to be enough appointments offered to reduce the need for you to travel too far.

Any additional appointments will normally be provided by existing GPs or other health professionals in Shropshire who provide appointments during normal working hours.

In most cases, this will mean that you may need to be seen at a GP practice other than your own usual registered practice and, as a result, your medical records will need to be shared so the clinician at the other location can provide you with continuity of care.

Shropshire CCG is working on designing an “Extended Access Service” for patients across Shropshire and we very much want to hear your views to help shape this service.

Please could you take a few minutes to complete this survey? Please note that this is for routine, pre-bookable appointments only (not urgent, emergency or out of hours care).

The information that the CCGs collect from this survey will help us to design the new Extended Access service.

For more information regarding the national requirements for the GP Forward View Extended Hours services, please see the guidance on the NHS England website: https://www.england.nhs.uk/gp/gpfv/redesign/improving-access

For assistance with completing this survey please contact Phil Morgan – Primary Care Manager on 01743 277500 or via philip.morgan3@nhs.net

You can complete this paper version of the survey or alternatively complete the on-line version which can be found at: https://tinyurl.com/Extended-Access-Survey

If completing the paper version of the survey please either leave it with the Reception staff at your GP Practice or post it to: Phil Morgan, Primary Care Manager, Shropshire CCG, William Farr House, Mytton Oak Road, Shrewsbury, SY3 8XL

Thank you for taking the time to complete this survey. The results will be published via the CCG’s website and will help us best develop primary care services for the future.

 

…………………………………………………………………………………………………………………………….

 


 

Q1. Evening and weekend appointments may not normally be at your own practice.  In this case, would you give permission to have your medical details shared with health care professionals outside your normal practice? (data would be held securely and treated strictly confidentially according to NHS information standards).

Yes                                                                                         No         

Q2. As a general rule, are you able to attend appointments at your surgery during its normal opening hours e.g. 8.30am to 6pm?

Yes (go to Q3)                                                               No (go to Q4)

 

Q3. Do you have difficulty in getting an appointment at your practice when you need one?

Yes (go to Q4)                                                               No (go to Q5)

Q4. Please state why you have difficulty attending during normal opening hours

No appointments are available at a convenient time for me

o   

I cannot get time off work to attend during working hours

o   

I work away from the local area and need to take time off work to attend

o   

I do shift work

o   

I have difficulty in arranging child care

o   

I have difficulty arranging appointments as I need to attend with my carer

o   

Other, please state:

 

 

 

 

Q5.  What time would you normally prefer to see a GP or other health professional, from Monday to Friday?  (please pick one)

       Mornings (8am – 12noon)                  Afternoons (12 noon to 6pm)                           Evenings (6pm to 8pm)

Q6.  If routine weekend appointments to see a GP or other health professional (such as a Practice Nurse, Advanced Nurse Practitioner or Physiotherapist) were available which would be your preferred time option?  (please pick one)

Saturday Morning

o   

Saturday Afternoon

o   

Sunday Morning

o   

Sunday Afternoon

o   

Any

o   

None

o   

 

Q7. Would you be prepared to go to a different GP practice for a routine appointment in the evening or at the weekend?

      Yes (go to Q8)                                                Maybe (go to Q8)                                                 No (go to Q10)

Q8. If you were offered an appointment at a different GP practice, in the evening or at a weekend, how far would you travel for this appointment?

       Up to 5 miles                          5 to 10 miles                            10 to 20 miles                              Over 20 miles

 

Q9. How would you travel to get to an appointment in the evening or at a weekend at a different practice?

On foot

o   

Own vehicle

o   

Public transport

o   

With friends and family

o   

Community transport

o   

Taxi

o   

other

o   

 

Q10. Which of the following types of appointment would you be likely to use for an evening or weekend appointment? (please tick all that apply)

Face to face

o   

Telephone

o   

Electronic e.g. email

o   

Video consultation e.g. Skype

o   

 

Q11. If routine (non-emergency) appointments were available on Bank Holidays, e.g. Christmas Day/Boxing Day/New Year’s Day/ Easter Monday, would you request such an appointment?

          No                                                                                                           Yes

 

To help us to understand the geography of our responses, please provide

The first half of your postcode e.g. SY2, TF1  

Name of General Practice? 

 

Do you have any other comments about extended access to GP services?

 

 

 

 

 


We would now invite you to complete the Equality Monitoring Form.

Please provide us with some information about yourself. This will help us to understand whether everyone is receiving fair and equal access to services.  However, if you don’t wish to provide this information, please hand in the completed survey, leaving these questions blank.  All the information you provide will be kept completely confidential by the Clinical Commissioning Group.  No identifiable information about you will be passed on to any other bodies, members of the public or press.


 

  1. What is your gender?

 (Tick one box only)                                                                        

 

Female

       

Male              

 

Intersex            

 

Transgender

 

Prefer not to say                                                                    

 

  1. What age group applies to you?

(Tick one box only)

 

16-17

 

18-25                                                    

 

25-55                                                    

 

56-64                                                    

 

65-74                                                    

 

75 +                                                       

                                                        

  1. Do you consider yourself to have a disability?

(Tick one box only)

 

Yes                                                        

 

No                                                                        

 

Prefer not to answer                     

 


 

  1. What is your ethnic group? (Tick one box only)

 

White

British (includes English/Welsh/Scottish/N. Irish)                  

Irish                                                                                              

Gypsy / Irish Traveller                                                              

Any other White background (please specify):

…………………………………………………………………………            

 

Asian/Asian British

Bangladeshi

Indian

Pakistani

Other Asian background (please specify):

………………………………………………………………………….

 

Black or Black British

African

Caribbean

Other black background (please specify):

………………………………………………………………………….

 

Mixed

White and Asian

White and Black African

White and Black Caribbean

Other mixed background (please specify):

…………………………………………………………………………            

Other Ethnic Group

Chinese

Arab

Any other ethnic group (please specify):

…………………………………………………………………………             Prefer not to say


 



 
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